The “SEE” and “FEEL” approach is a marketing and branding framework often used to understand and engage customers at different emotional and cognitive levels in their journey. Here’s how it works:
- SEE: This stage focuses on visibility and awareness. The goal is to capture the customer’s attention with memorable, visually appealing, and straightforward content. This can include branding elements such as logos, visuals, colors, and designs that make a strong first impression. Through the SEE phase, you aim to ensure the brand stands out and is easily recognizable.
- FEEL: Once customers are aware of the brand, the focus shifts to building an emotional connection. This is achieved by telling stories, sharing customer testimonials, or creating experiences that resonate with the audience on a personal level. The aim is to evoke emotions like trust, excitement, or empathy, making the brand more relatable and memorable, thus fostering a deeper customer relationship.
By aligning these two stages, the SEE and FEEL approach creates a pathway where brands not only gain attention but also connect meaningfully with their audience, helping to build loyalty and engagement over time.
